OTR Groups

Where the editorial desk sits

One postal address, nothing more. No counter, no drop-off, no walk-in bench.

Everything that reaches OTR Groups arrives as a message through the contact form or as post to the address below. There is no workshop to visit and no scheduled handover of a pack or a pair of boots. If you are sending a repair question, a parts note or a correction to a published guide, the form on this page is the route.

Postal address

The Firs, 32 Baker Street
Rosebank, Johannesburg
2196, South Africa

Direct lines

What this address is for

Correspondence and post only. It is not a shop, a workshop or a place to leave gear, and there is no parking, entrance or visiting arrangement attached to it.

Send in a repair job

This is the only form on the site. Use it to send a repair question, a parts-list suggestion, a correction to a published guide, or a fix that held up on your own kit. Fill in what you can, describe the failure honestly, and the note lands with the editorial desk.

Submitting the form moves you to a technical confirmation page. No account is created, nothing is booked, and no reply time is promised. If you want to send something by post instead, the contact address is below.

Postal address
The Firs, 32 Baker Street, Rosebank, Johannesburg, 2196, South Africa

Fields marked with * are required. Submitting sends your note to the editorial desk and takes you to a confirmation page.

Reach the editorial desk

Send a repair question, a parts-list suggestion, a correction to a published guide, or a note about a fix that actually held up on your last trip. Everything lands in the same inbox and gets read by the person who writes the guides.

There is no account to create and nothing to book. Write what broke, what you already tried, and what you want to know.

Postal address
The Firs, 32 Baker Street, Rosebank, Johannesburg, 2196, South Africa

What the form does

  • It carries your message to the editorial desk as a plain text submission.
  • It asks for your name, your email, the type of gear and a description of the damage.
  • You can add a link to photos if you have them, and tick a box if the repair may be written up as a teardown.
  • Submitting takes you to a technical confirmation page. That page confirms the form was received by the handler and nothing more.

No accounts, no bookings, no payments, no live chat. The address above is a postal and contact point only.

Open the contact form